Refund policy
100% Satisfaction, 30-Day Guarantee
If you are not satisfied with your purchase, for any reason within 30 days of your purchase date, you may email Customer Service at hello@berkeyhome.com for a RMA# (Return Merchandise Authorization Number). Packages received without a RMA # will be charged a 20% handling fee. Returned items must be in their original packaging, with all included parts and literature.
Returns can be made with the carrier and shipping method of your choice, at your expense.
Address your return to:
BerkeyHome
159 Penn Ave
Exeter, PA 18643
Please allow 7-10 business days, from the date we receive your return, for a refund to reflect back to the original form of payment used to place your order. *
Return instructions can be found on pages 19 - 21 of the Berkey Manual. (Note: Return instructions are comprehensive and all sections may not apply). Failure to follow return instruction will result in up to a 20% handling fee that will be deducted from the amount refunded.
The customer must obtain and monitor the tracking number for any items coming back to us.
* If an eligible purchase included a free item, the free item must also be included in your return. Free items not returned will be billed as a deduction from the final refund at their full retail value.
Our Warranty – Beyond 30 Days
Returns will not be accepted after 30 days of the purchase date. No exceptions.
In the event that a replacement is needed for a part covered under warranty, please email Customer Service for additional information regarding the exchange of an item and to receive a RMA # (Return Merchandise Authorization Number.)
Standard Manufacturer 6 Month Warranty
With the exception of the unit housings and Black Berkey Purification Elements, all products, including the Berkey PF-2 Fluoride Filters, parts, and accessories are warranted to be free from defects in materials and workmanship for 6 months from the purchase date.
Standard 2-Year Warranty, Prorated at 6-Month Intervals
The Black Berkey Purification Elements and unit housings are warranted to be free from defects in materials and workmanship for a 2-year period, prorated in 6-month intervals.
Order Restrictions
California
Due to a California state law passed in 2010, we, as well as all other Berkey distributors, are prohibited from selling larger Berkey systems directly in the state of California. If you live in California, please consider our Berkey Light or Travel Berkey models. Accessories and replacement filters may be shipped directly into the state.
The state of California has established regulations and procedures for the sale of indoor water systems. Under these regulations, the state of California requires that any water treatment system that is sold in the state first be certified by an independent, third-party testing agency, such as the NSF, before the system can be considered eligible for sale in California. NSF Standard 42 (aesthetic effects) and Standard 53 (health effects) would specifically apply to our purification elements.
NSF Standard 42 covers systems designed to reduce specific aesthetic or non-health-related contaminants such as chlorine, taste, odor, and particulates that may be present in public or private drinking water.
NSF Standard 53 addresses systems designed to reduce specific health-related contaminants, such as Cryptosporidium, Giardia, lead, Volatile Organic Chemicals, and MTBE's that may be present in public or private drinking water.
The tests Berkey has conducted are much more rigorous than those required by NSF for the certifications mandated by the state of California. Berkey purifiers have been rigorously tested by third-party independent accredited labs far surpassing the above standard of taste, odor, and chlorine reduction. For example, Berkey purifiers have been tested for the removal of hundreds of contaminants including heavy metals, pesticides, herbicides, pharmaceuticals, pathogenic bacteria, and viruses. These test results are published and available to all of our consumers on our website. Although this extensive testing is sufficient for 49 states in the US, it is currently not acceptable for residents in the state of California.
Even after NSF certification has been obtained, the state of California additionally requires that companies pay high costs to obtain and maintain certification with the state of California.
After careful review, it has been concluded that the additional taxes, certifications, and red tape have created too large of a barrier for their dealers to offer the larger Berkey Systems in the state of California.
Iowa
The state of Iowa has established regulations and procedures for the sale of water systems.
The state of Iowa requires that any water treatment system that is sold in the state first be certified by an independent, third-party testing agency, such as NSF, before the system can be considered eligible for sale in Iowa. The cost for NSF Certification is very expensive and provides nothing of value in the emergency water treatment industry.
The tests Berkey has conducted are much more rigorous than those required by NSF for the certifications mandated by the state of Iowa. Berkey purifiers have been rigorously tested by third-party independent accredited labs far surpassing the above standard of taste, odor and chlorine reduction. These test results are published and available to all of our consumers on our website.
Even after NSF certification has been obtained, the state of Iowa additionally requires that systems further be registered with the Iowa Department of Public Health. One major problem arises because each flexible configuration we offer is considered by the state of Iowa to be a distinct and separate system that must be certified independently. Under Iowa legislation, the expense required to certify each system and maintain certification per configuration quickly becomes unaffordable.
While this may not be a problem for companies that are inflexible with respect to the systems they offer or have few product offerings, such requirements place a huge burden upon companies that do offer such flexibility, (i.e. multiple variations of water filter systems).
Berkey has concluded that the additional taxes, certifications, and red tape have created too large of a barrier for their dealers to offer Berkey Systems in the state of Iowa.